Benjamin Franklin House
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Support the Project

 

Shipping and Returns

Fulfillment of Orders
We make every effort to keep all offered products in stock and ship out orders within 24 hours of receipt on weekdays and within 48 hours on weekends (after 12 noon Friday). If, for some reason, we cannot fulfill your entire order within these time frames, we will contact you. If an item ordered is out of stock, we will, according to your preference:

  1. substitute another product for your order
  2. ship your order at a later date
  3. contact you when the requested item is back in stock

Placing Orders
Order via this Web site by using the Buy Now Button and providing your credit card details via Paypal
If you have questions about merchandise or if you are looking for something you can't find here, please call us between 10 a.m. and 5 p.m. 7 days a week on 0207 839 2006 or email us at shop@benjaminfranklinhouse.org


International Orders
Shipping costs are for UK customers. If you are an international customer, please contact us in advance to find out the shipping costs for your item(s) at: shop@benjaminfranklinhouse.org. Alternatively, you can purchase your items online and we will invoice you via Paypal for additional postage costs before we send your items.


Payment Options
We take payment through PayPal, which accepts all major credit and debit cards.


Returns
30-Day Money Back Guarantee
We want you to be absolutely happy! If you are not satisfied with your purchase for any reason, return the unused item in its original condition within 30 days for an exchange or full refund, less shipping costs. We will refund shipping costs if the return is the result of our error.
Crediting Your Returns
All returns will be credited to the original charge card within 10 to 14 days of receipt of the merchandise.

Returning A Gift
All gifts will gladly be exchanged for another item. Please indicate this on the form. We will credit the purchaser's account if not given specific instructions otherwise.